Emergency Social Services Information

Prince Rupert Emergency Notification Program

The City of Prince Rupert offers residents and visitors access to a subscription-based Emergency Notification Program that will deliver notification with locally specific information to subscribers in the event of a local emergency.  Notifications are delivered by voice call, text message and email to those who have signed up to receive notifications. These notifications are intended to inform residents and visitors alike about incidents that could impact them. To sign up, click here. 

We also invite you to download the Prince Rupert Mobile App from the Google Play Store or the Apple App Store. This application will also send notifications in the event of an emergency or public advisory - and users may also subscribe for notifications regarding City events, traffic impacts, and other relevant programming information. 


Prince Rupert ESS Reception Centre - Closed 

Registration available as needed at contact number below: 


During/After An Emergency

During an emergency, the Emergency Social Services (ESS) team will be easily identifiable in high-visibility clothing and will provide support and referrals to families for provisions of goods and services.

Emergency Social Services Leaflet



Provincial Emergency Website

Contact - 1-800-663-3456

Public Health Protection Website

Regional Hospital - 250-624-2171

Prince Rupert RCMP

Emergency - 911
Non-Emergency - 250-627-0700

Prince Rupert Fire Department

Emergency - 911
Non-Emergency - 250-627-1248

Ground Search and Rescue

Contact - 778-884-1426

Joint Rescue Co-Ordination Centre

Contact - 1-800-567-5111
Marine Channel 16

City Hall

Customer Service - 250-627-0946
Administration - 250-627-0934

City Public Works

Regular Hours - 250-624-6795
After Hours - 250-624-3000


Radio Frequencies

  • Weather on Frequency 162.525 VHF
  • PEP SAR-1 on Frequency 149.495 VHF
  • PEP SAR-2 on Frequency 149.525 VHF
  • PEP Emergency Program on Frequency 148.685 VHF
  • PEP Coordination on Frequency 148.655 VHF
  • Canada-Wide SAR on Frequency 149.080 VHF
  • CBC Radio One - CFPR on Frequency 860 AM
  • CFTK on Frequency 590 AM
  • CJFW on Frequency 103.1 FM
  • CHTK on Frequency 99.100 FM
  • CFNR on Frequency 92.100 FM


Prepare for Emergencies

Depending on the incident, you and your family could be on your own for several days while first responders manage the aftermath. Follow the four steps below to start getting organized in case of an incident:


Step 1: Prepare Your Home

Step 2: Prepare Your Emergency Kit


52 Weeks to Emergency Preparedness
Use this list to add small items to your emergency kits every week. This can make the job of creating a complete kit a little less daunting.

Step 3: Meet with Your Neighbours Step 4: Stay Informed

Bookmark these provincial channels:

@PreparedBC for preparedness information

@EmergencyInfoBC and Emergency Info BC for alerts
@BCGovFireInfo for wildfire updates
BC Forest Fire Information (Facebook)
@DriveBC and DriveBC.ca for road conditions


Get Involved

The City of Prince Rupert depends on volunteers to plan and provide ESS services. Training is provided, and previous experience is not required. (read more...)