Emergency Social Services Information

Boil Water Notice Currently in Effect

Prince Rupert residents and businesses are advised that a Boil Water Notice is now in effect for Prince Rupert until further notice. Residents are directed to boil water continuously for one minute prior to drinking. Seniors, children, and people with compromised immune systems are at higher risk. It is anticipated that the notice will be in effect for over a week.

Samples have indicated cryptosporidium and giardia levels higher than acceptable. Clean water is paramount. For this reason, a community-wide notice will be in effect until future samples return to acceptable levels. Please note that home water filtration systems are not considered effective in restoring water quality in this instance.

This year a dry summer followed by a storm surge event resulted in debris in the water supply, which has contributed to the notice. The City and Northern Health will be consistently sampling and monitoring the supply, and will remove the notice once bacterial components are lowered to acceptable levels.

In August of this year, the City applied for funding to implement a two-phased water treatment system and replace the submarine line that carries our potable water beneath the harbour from Woodworth and Shawatlans lakes. This represents the final phase of the City’s water infrastructure replacement project – which has seen the replacement and the burial of the supply line to the dam, and will see the 100 year old dam replaced this year.

The City has sent this notice to local media and directly to residents via our municipal app and Connect Rocket emergency alert program. If you or someone you know have not subscribed to these services, please do so at www.princerupert.ca/emergency.



A boil water notice is issued when a health risk is determined in the drinking water source. We recommend boiling the water for a minimum of 1 minute when used for:

  • Drinking
  • Cooking (if not boiled)
  • Brushing teeth
  • Washing dishes
  • Washing fruits & vegetables to be eaten raw

Northern Health has provided a number of additional resources to help direct the public on how to use water safely during a Boil Water Notice.

Boil Water Notice - Frequently Asked Questions

Operation of a Food Premise Under a Boil Water Advisory


The Provincial HealthLink BC call-in line is also available if the above resources do not answer your question.  Call 8-1-1 for further information. 



Northern Health

Toll Free Media Line:  1 877 961 7724


Veronika Stewart, Communications Manager

City of Prince Rupert

(778) 884 6285



Press Release - Boil Water Notice in Effect

Prince Rupert ESS Reception Centre - Closed 

Registration available as needed at contact number below: 


During/After An Emergency

During an emergency, the Emergency Social Services (ESS) team will be easily identifiable in high-visibility clothing and will provide support and referrals to families for provisions of goods and services.

Emergency Social Services Leaflet



Provincial Emergency Website

Contact - 1-800-663-3456

Public Health Protection Website

Regional Hospital - 250-624-2171

Prince Rupert RCMP

Emergency - 911
Non-Emergency - 250-627-0700

Prince Rupert Fire Department

Emergency - 911
Non-Emergency - 250-627-1248

Ground Search and Rescue

Contact - 250-600-7068

Joint Rescue Co-Ordination Centre

Contact - 1-800-567-5111
Marine Channel 16

City Hall

Customer Service - 250-627-0946
Administration - 250-627-0934

City Public Works

Regular Hours - 250-624-6795
After Hours - 250-624-3000


Radio Frequencies

  • Weather on Frequency 162.525 VHF
  • PEP SAR-1 on Frequency 149.495 VHF
  • PEP SAR-2 on Frequency 149.525 VHF
  • PEP Emergency Program on Frequency 148.685 VHF
  • PEP Coordination on Frequency 148.655 VHF
  • Canada-Wide SAR on Frequency 149.080 VHF
  • CBC Radio One - CFPR on Frequency 860 AM
  • CFTK on Frequency 590 AM
  • CJFW on Frequency 103.1 FM
  • CHTK on Frequency 99.100 FM
  • CFNR on Frequency 92.100 FM


Prepare for Emergencies

Depending on the incident, you and your family could be on your own for several days while first responders manage the aftermath. Follow the four steps below to start getting organized in case of an incident:


Step 1: Prepare Your Home

Step 2: Prepare Your Emergency Kit


52 Weeks to Emergency Preparedness
Use this list to add small items to your emergency kits every week. This can make the job of creating a complete kit a little less daunting.

Step 3: Meet with Your Neighbours Step 4: Stay Informed

Bookmark these provincial channels:

@PreparedBC for preparedness information

@EmergencyInfoBC and Emergency Info BC for alerts
@BCGovFireInfo for wildfire updates
BC Forest Fire Information (Facebook)
@DriveBC and DriveBC.ca for road conditions


Get Involved

The City of Prince Rupert depends on volunteers to plan and provide ESS services. Training is provided, and previous experience is not required. (read more...)